At Saswata Hotels & Resorts, we aim to provide clear and fair cancellation terms while balancing guest flexibility and operational needs. Please read this policy carefully before booking.
- Standard Bookings:
- 25% of the rate will be charged if cancellation are done during 7 days and above from the date of arrival.
- 50% of the rate will be charged if cancellation are done during 5-7 days from the date of arrival.
- 75% of the rate will be charged if cancellation are done during 3-5 days from the date of arrival.
- 100% retention, if cancellation are done during 0-3 days from date of arrival.
- No-Show:
- No-shows without prior cancellation will be charged 100% of the total booking amount.
- Early Departure:
- Guests shortening their stay will be charged for the entire reserved period.
- Group Reservations (3 or more rooms):
- Group cancellations must be made at least 30 days before arrival for a full refund.
- Cancellations within 30 days will incur a fee equivalent to 90% of the total booking cost.
- Special Periods (Festivals, Holidays, Peak Season):
- Cancellations must be made at least 30 days in advance to avoid charges.
- Late cancellations or no-shows during these periods may be charged 100%.
- How to Cancel:
- Cancellations must be submitted via email at support@saswatahotels.com or by calling +91-7906980790.
- Include your reservation details for prompt processing.
- Refund Process:
- Approved refunds will be processed within 7-14 business days to the original payment method.
- Exceptional Circumstances:
- Force majeure events (natural disasters, government restrictions) may allow cancellation without penalty, subject to management approval.
We encourage guests to carefully review these terms at booking to avoid surprises. Special offers may carry different cancellation terms, which will be communicated at the time of booking.
